The client is a major financial institution operating in the Kingdom of Saudi Arabia, with operations spanning retail banking, corporate banking, credit card services, trade finance, and regulatory compliance. The organisation recognised that a significant proportion of its operational workload was being handled manually — creating capacity constraints, inconsistency risks, and exposure to human error in processes where accuracy was non-negotiable. The mandate was clear and non-negotiable: automate 200 banking processes using Blue Prism RPA within six months. The scope included highly sensitive banking functions — Call Centre workflows, Credit Card processing, Trade Finance back-office operations, Compliance Reporting, and a range of support functions. Failure was not an option in a regulated financial environment where process errors carry direct financial, legal, and reputational consequences.
From day one, the scale of the programme was extraordinary: IFS ERP needed to be implemented across all core business functions including Procurement, Inventory, Finance, HR, Production, Maintenance, and Project Management. Simultaneously, the platform needed to be integrated with six distinct third-party engineering and operational systems. A custom Supplier Relationship Management (SRM) platform had to be designed and built from scratch. And an enterprise RPA programme needed to automate manual processes across HR, Finance, and Operations. All of this, concurrently, at a facility that was itself still under construction.

Purpose-built for high-velocity RPA programmes in regulated environments

The founding advisor structured the programme as a high-velocity delivery operation governed through a rigorous fortnightly sprint cadence. Each sprint cycle covered process blueprint approval, development oversight, testing sign-off, and deployment readiness confirmation — with a dedicated RAID log, change register, and escalation pathway maintained throughout.